Fraud can cost your company billions of dollars every year. It compromises the level of service you can offer customers-and can even force you out of business. Addressing fraud is a challenge the telecommunications industry faces every day. Fraud detection and prevention can be very difficult and can strain your resources. And fraud affects a diverse range of departments-from your billing department, which spends time and money recouping the money your company loses through fraudulent activity, to your network engineers, who work to keep your system secure. How do you detect and prevent fraud to ensure you can best serve your legitimate customers and protect your profit margins?
Powerful predictive analytics from SPSS Inc. identify patterns that are common to fraud. With SPSS solutions, you can easily detect and investigate possible cases of fraud, including unauthorized use of another subscriber's minutes, billing fraud, and fraudulent payments. SPSS predictive analytics not only helps you uncover existing instances of fraud, it helps prevent future occurrences. All this enables you to recoup more money and put a stop to fraudulent activity.
SPSS predictive analytics solutions enable you to:
How do you know if a prospective customer is a credit risk or the type of person or organization that pays every bill on time? The people who directly interact with your customers need real-time answers when making decisions about which services to offer to customers and prospects. What if you could provide real-time credit scoring models to every decision maker or decision-dependent computer system in your company?
With predictive analytics solutions from SPSS, you can derive models from historical and sampled data. This enables you to classify information for new customers and deliver credit scores that provide a rational basis for decisions. Credit scores can be delivered in real time to either a person or a system, so decisions are based on an accurate customer or prospect profile.
You can also use predictive analytics solutions from SPSS to help find optimal billing plans for subscribers who have poor credit ratings or are credit risks. By tailoring plans for these customers, you can reduce the risk that they'll default on their payments, while increasing your revenue stream.
For a comprehensive assessment of your fraud detection or credit scoring needs, contact an SPSS representative today.