SPSS Industry Solutions | Government | Program Feedback Management

Governing for Results

In a time of renewed emphasis on accountability, the performance of a host of government programs is coming under closer scrutiny than ever before. Program analysts and managers are being asked to provide directors, department heads, lawmakers, and the public with detailed insight into program outcomes.

Traditionally, program assessments included hard data, such as program enrollment, money spent, and other metrics. This approach, however, provided only a partial view of a program’s effectiveness. Senior-level officials, policymakers, and other stakeholders want to know how a program is viewed by the people who participate in it and by the community at large. In addition, they want insight into results on an ongoing basis, so that programs can be kept in line with the expectations of citizens and policymakers.

Program feedback management helps your office or agency incorporate feedback into program assessments. Through program feedback management, your office or agency can:

Understand exactly how satisfied constituents are with various aspects of a program
Discover potential issues or areas of dissatisfaction and promptly take corrective action
Compare program outcomes across time periods and geographic areas
Build increased citizen support, as participants and community members see that their feedback is incorporated into program planning
More easily determine strategic direction for both existing and proposed programs
More confidently prioritize budget spend
Meet legislative oversight requirements

SPSS Inc. is a leader in providing performance feedback management solutions. SPSS solutions, built on decades of experience in survey research and analytics, enable your agency to:

Collect feedback at many different touchpoints and in multiple languages—Enable participants to provide feedback in a manner that is easy and convenient for them, increasing response rates among all constituent groups
Collect feedback continually—Identify any problem areas in early stages of program implementation and continue monitoring through a program’s lifecycle
Integrate feedback with other metrics—Develop a fully rounded view of a program’s impact
Obtain actionable insight—Quickly perform analyses and deliver reports in ways that program managers and other decision makers can access, understand, and act upon
Centralize data and processes—Make efficient use of your staff and technology resources and ensure that standard practices are followed
Safeguard data privacy and system security

To learn more about how SPSS solutions help agencies manage program feedback, contact your SPSS representative today.