SPSS Industry Solutions | Government | Federal Civilian

Effectively Manage Human Resources

People rely on government to provide a wide array of services, and government agencies rely on their staffs to plan, oversee, and deliver those services. It’s vital that this be done cost effectively and in ways that meet constituent expectations for service quality. This makes managing the human element of government increasingly important. You can rely on predictive analytics solutions from SPSS Inc. to aid you in this critical effort.

Identify your staffing needs

A major challenge—particularly as a large portion of state and local agency employees reach retirement age—is finding new staff with the right skill sets. Your agency must also provide appropriate support systems. Identifying trends in service usage and in staff makeup enables human resource managers to forecast such requirements. Using SPSS technologies, you can measure current resources, model likely changes, and anticipate and fill any staffing gaps.

Attract and retain qualified candidates

Once you have identified your agency’s needs, you can focus on attracting qualified candidates. You also want to minimize turnover, since it costs money to re-hire and re-train staff, and service delivery often is at risk when agencies are understaffed. Predictive analytics from SPSS helps your agency both attract and retain qualified candidates more effectively by enabling you to:

Determine the qualities you want in job candidates—Compare potential candidates to ideal profiles of successful public servants
Analyze job candidates in multiple ways—For example, by skill sets needed, by their likelihood to accept a job offer, by the chance of their succeeding in your agency’s environment—to predict who will perform best in the role
Analyze current personnel to improve retention. Understand what influences people to leave by using a combination of survey and predictive modeling techniques. This enables you to identify who might be at risk so that managers can be proactive in trying to retain them.

Provide appropriate training

Well trained, well prepared staff members are valuable assets. They are more likely to be satisfied with their jobs and to perform them well. To provide staff with appropriate training, managers and supervisors regularly assess staffers’ skills and the courses they take. SPSS offers advanced analytical and survey research solutions that help you evaluate how well courses meet predetermined learning objectives by surveying staff before and after each course. You can also assess the impact of training on actual job performance and incorporate that feedback into your training and development programs.

To learn more about how SPSS solutions help agencies manage human resources more efficiently and effectively, contact your SPSS sales representative today.