Billing
Licensing and pricing
Product-related
Student versions
Technical support
Upgrading
Please call SPSS Customer Service at 1.800.521.1337 between 8:30 a.m. and 5 p.m. Central Time.
Your account representative can look into all order issues for you, but the shipment can also be tracked by calling Customer Service at 1.800.521.1337.
The prices of SPSS Base and SPSS Tables were increased.
Please call your account executive.
Our Customer Service department creates license codes. You can request a license code by calling 1.800.521.1337, sending an e-mail to service@spss.com, or through our Web site at http://www.spss.com/custsrv/custsrv.cfm?request_id=4
No. The license codes are necessary in order to install the software.
Information about licensing options can be found at http://www.spss.com/vertical_markets/education/license_options.htm. Because there are several options available, we recommend that you discuss this with your account representative. An annual license gives you the right to use the software for one year, while a perpetual license gives you the right to use it for as long as you want to.
No, we are not able to accommodate this request.
Yes.
Yes, with a perpetual license, the annual maintenance fee includes upgrades to all new releases, as well as technical support.
SPSS cannot guarantee to release a new version each year, but we average one to two upgrades per year. In addition to providing product upgrades, a maintenance contract benefits you by giving you access to priority, toll-free technical support.
The more copies you purchase, the lower the cost per copy.
A concurrent usage license means that "x" number of users will be able to simultaneously access the SPSS software over the network. License Manager software shipped with the media ensures that the number of users accessing the software at any given time does not exceed the number authorized by the license.
You will need to increase your license to accommodate the larger number of concurrent users. For example, if you have a 50-user license, the 51st person to try to use SPSS will receive an error message. Please contact your account executive to receive a new license and new license code for the larger license.
Our policy is that users can be added in increments of five. However, the more copies purchased at one time, the lower the cost per copy. For example, if you purchased 10 copies today and 10 additional copies next year, you would spend about 40% more than if you purchased 20 copies today.
Call your account executive.
For information on any product in the Sigma product line, call Systat Inc at 1.510-797-7401 or e-mail sales@systat.com
Your SPSS site and/or network license does not allow for student home use. However, there are several other options for student home use only. These are described below:
SPSS Technical Support provides telephone support Monday through Friday, except on major holidays. SPSS Technical Support (312.651.3410) is open from 9 a.m. to 5 p.m., Central Time.
Technical Support provides support for all current SPSS products. We also provide first-level support for third-party products sold by SPSS. This means that we will attempt to answer general operational or installation questions and will provide in-depth operational guidance as much as possible. In some situations, a Technical Support Representative will need to call the Technical Support department of the third-party software company for guidance and may even need to escalate support responsibility to them for a particular problem. The exception is student products, such as SPSS Student Version and SPSS Graduate Pack, for which Technical Support provides installation assistance only.
Technical Support does not provide consulting or training. There is a fine line between consulting and technical support. As a general rule, technical support is defined as helping a customer make the software run as documented. This includes providing assistance with installation and printing, and resolving operational problems when something does not work as documented. Technical support also includes helping a customer use information in the documentation to complete a specific task by expanding on what is documented and giving an example of how to do it.
Technical support does not include performing major data restructuring or supporting the use of an SPSS module to do something in a complicated way that another SPSS module or a third-party product can do more simply. Nor does it include the type of assistance that requires intimate knowledge of a user's particular data set, research goals, or non-software related restrictions. The distinction between technical support and training also precludes a Technical Support Representative from spending lengthy amounts of time walking customers through documented operations of the software.
In summary, SPSS Technical Support will:
Normally, it takes four to eight weeks for an upgrade to reach all site license coordinators. All upgrades are automatically shipped in batches to the "ship to" address on file. You can contact customer service at 1-800-521-1337, if you need help tracking a shipment. Customer Service will put you in touch with your account representative, if necessary.
If you have an annual license, your license code will expire 60 to 90 days after the renewal date and you will be unable to use the software. If you have a perpetual license, you can continue to use the software you already have but will no longer have access to Technical support or receive any further upgrades.
With an annual license, you can continue to use the software, receive upgrades and have access to Technical Support. With a perpetual license, you continue to receive upgrades and have access to Technical Support.
If you are upgrading a single-user copy to a new version of the software, you will receive new media. However, if you are paying a maintenance or renewal fee, you may not necessarily receive new media each time. Rather, you will receive the new media when a new version of the software is released. Please note, minor upgrades of the software are sometimes released and these upgrades may be available via shipped media or as downloadable patches from the technical support area of www.spss.com.
If you have an annual license, you have leased the software for a year. To continue using the software, you must pay a renewal fee each year on the anniversary date of the license. When you do, you will receive any available upgrade to the software. If you decide not renew/upgrade your annual license, you are required to cease using the software, completely delete all copies from your institution's computers, and destroy all copies of the software present.
If you have a perpetual license, you have the right to use the software indefinitely. You have the option to pay maintenance on an annual basis on the anniversary date of the license. When you do, you will receive any available upgrade to the software. However, you are not required to pay maintenance in order to continue to use the software you initially licensed. With this type of license, you don't need to upgrade your software unless you choose to do so.
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