SPSS Decision Management Tools

Rapidly apply predictive analytics to core business process problems using SPSS Decision Management Tools.

Overview
Features
Downloads
Training
System Requirements

Turbo-charge your business by injecting powerful predictive analytics into your core processes. Know what offers to give your customers, control operational risk and potential fraud, and improve all your interactions with customers using SPSS Decision Management Tools.

SPSS Event Builder

Increase outbound marketing campaign effectiveness by combining predictive models with business logic and optimization techniques to determine the best channel, offer, message, and action for each customer.

SPSS Interaction Builder

Maximize the value of inbound customer interactions by predicting individual customer behavior and providing real-time recommendations for acting on those predictions.

SPSS Risk Control Builder

Evaluate risk in real-time using a combination of business rules, predictive models, and information gathered from customer interactions.

Corona Direct

SAGA

Infinity

$1.8 million in additional revenue

20% increase in customer profitability

Reduced payments on fraudulent claims

SPSS Event Builder

Many organizations use predictive analytics to target prospects for marketing campaigns. As volume increases, it can be challenging to ensure that campaigns reach the most responsive and profitable customers – without violating contact restrictions.

Event Builder helps you execute multiple campaigns efficiently and profitably. Users can combine predictive models created by analysts with business logic and optimization techniques to determine the best channel, offer, and message for each customer.

Design Effective Campaign Strategies

Select the criteria to include or exclude customers in each campaign based on rules or predictive models
Define allocations for channels, offers, messages or actions and assign to each campaign
Define prioritizations and optimization goals based on objectives and constraints

Optimize Your Results

View expected counts
Manually adjust constraints and allocations, view results with and without constraints applied
Automate allocations based powerful optimization algorithms

Deploy Results

Create planning reports
Deploy lists to database or file system

SPSS Interaction Builder

Your inbound customer interactions have tremendous potential to generate sales and retain at-risk clients – especially if you can optimize decisions and provide intelligent, real-time recommendations on the best actions to take and when to take them.

Using a combination of business rules, predictive models, and other customer information, Interaction Builder drives profitable customer decisions during call center conversations, Web site visits, point-of-sale interactions or ATM transactions.

Build Profitable Inbound Campaigns

Define customer segments and actions for different segments of customers
Use a combination of historical data and information entered during the real time interaction to choose the best action
Base the recommendation on set of actions, predicted customer behavior and potential value and other business criteria.

Simulate the Effectiveness of Real Time Recommendations

Deploy recommendations in real time

SPSS Risk Control Builder

Real-time risk assessment can help you make confident decisions that balance your commitment to customer satisfaction with your need to reduce costs and minimize your organization’s exposure to risk.

Risk Control Builder is a powerful tool that helps you assess risk and make better decision during critical business processes - integrated with your systems and processes to evaluate risk in real time.

Manage Risk With Every Decision

Combine business rules with the results of predicted behavior to determine the optimal assessment

Simulate the Impact of Each Risk Assessment

Recommend the Best Options in Real Time

Download

SPSS Event Builder

Optimize and execute multiple campaigns by combining predictive models with business logic and optimization techniques to determine the best channel, offer, message, and action for each customer.

Download

SPSS Interaction Builder

Maximize the value of inbound customer interactions by enabling them to predict individual customer behavior and provide real-time recommendations.

Download

SPSS Risk Control Builder

Achieve customer service and risk reduction goals by detecting more fraudulent or high-risk cases or transactions earlier in the process and processing low-risk transactions faster.