You’ve already made significant investments in your call center technologies. There’s no need to replace them in order to improve your inbound marketing results. Leverage your existing call center system for better results with PredictiveCallCenter.
PredictiveCallCenter integrates directly with major call center systems—and even legacy systems. You don’t even have to build a separate database. PredictiveCallCenter pulls information from all of your data sources for real-time analysis and recommendations. This direct integration enables you to turn your cost center into a profit center quickly.
When you use PredictiveCallCenter with PredictiveMarketing, you can create and execute effective campaigns across all of your channels:
More customer information means more targeted recommendations. With text mining, you gather valuable insight from agent note fields, customer e-mail, and other text sources. Together with your standard data, text data enables you to develop a much deeper customer understanding. Add analyst-level modeling capabilities with the Clementine data mining workbench. You can deploy live scores from Clementine directly into PredictiveCallCenter for real-time results.
PredictiveCallCenter enables you to get better results from your existing call center systems, and add new technologies to make your inbound marketing campaigns even more successful.
Contact an SPSS Sales Representative to learn more about maximizing the value of inbound calls with PredictiveCallCenter.
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