Customers rarely contact your service call center unless they have a specific need or complaint. In some cases, this may be your last opportunity to retain valuable customers. Most often, it’s a way for you to satisfy customer needs while increasing revenue.
Working with your existing call center system, PredictiveCallCenter turns these inbound calls into sales opportunities. By predicting customer needs and preferences in real time, you can increase revenue and customer satisfaction.
PredictiveCallCenter uses a combination of proven predictive analytics and business logic to deliver:
PredictiveCallCenter enables you to streamline the campaign process. You can create, validate, assess, and refine your campaigns with one solution. Know the affect your campaigns will have before you send them. And use interaction information to make future campaigns more effective.
Designed to integrate with existing call center systems, PredictiveCallCenter delivers results—quickly. For example, Spaarbeleg, a financial services subsidiary of the AEGON Group, generated an additional $30 million from its inbound call center in just one year, using PredictiveCallCenter.
>Read the full case study.
SPSS also offers proven technologies that you can use to enhance your PredictiveCallCenter solution. Optimize your inbound and outbound marketing campaigns across all channels when you use PredictiveCallCenter with PredictiveMarketing. Apply text mining to gain additional insight from agent notes fields and customer e-mail. For analyst-level scoring and modeling, deploy Clementine streams directly into PredictiveCallCenter.
Contact an SPSS Sales Representative to learn more about maximizing the value of inbound calls with PredictiveCallCenter.
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