CallMiner is the leading developer of speech analytics solutions that deliver near real-time customer intelligence from recorded conversations. CallMiner provides a complete and accurate understanding of the content, context, and purpose of the entire conversation and of every call, enabling companies to discover why customers call and how agents respond. By providing organizations with knowledge of why customers are calling and how calls are handled, CallMiner enables companies to improve customer service, enhance agent quality, increase sales, and impact marketing effectiveness.
Founded in 2002 and headquartered in Southwest Florida, CallMiner quickly established its market-leading position in the speech analytics arena—providing Fortune 1000 companies with comprehensive solutions, and best-in-class call recording, workforce management, and CRM partners with differentiating technology.
SPSS and CallMiner have partnered to combine the award-wining power of CallMiner’s speech analytics with the predictive analytics of SPSS Text Mining for Clementine. SPSS Text Mining for Clementine enables users to combine unstructured text data and audio data from CallMiner with traditional structured data to uncover topics, concepts, and trends in the data—helping users to discover valuable business intelligence and improve business processes.
For more information on how CallMiner and SPSS are aligned, please visit our press room.
For more information on products and services, please contact your SPSS or CallMiner representative.
