If your organization wants the freedom to create, program, and field online surveys without having to invest in software licenses or information system infrastructure, then our Dimensions ASP (application service provider) solution for hosting surveys is right for you.
The following questions provide detailed information about Dimensions ASP. For more general information regarding ASP, MSP, or our Service Bureau product, please visit the the SPSS Online Services main home page.
SPSS maintains an ongoing commitment to the protection of personal data and to ensuring the privacy of those who provide personal information to SPSS. As part of this commitment, SPSS is seeking certification with the U.S. Department of Commerce under the safe harbor framework of the European Union Directive on Data Protection.
SPSS often hosts surveys and collects information on behalf of its clients. As a member of the Council of American Survey Research Organizations (CASRO), SPSS abides by the CASRO Code of Standards and Ethics for Survey Research, which includes extensive provisions for the protection of respondent privacy. In the course of performing services for clients, however, SPSS does not assume ownership of collected information. Rather, SPSS collects and handles this information as prescribed by the client company, which may itself be subject to applicable data protection laws. SPSS will make reasonable efforts to accommodate client needs for adequate levels of data confidentiality and security. These efforts may be specified by prior agreement between SPSS and the client.
All of SPSS' online services environments are architected for high availability and redundancy. We use clustered server environments that allow for transparent failover of production activity and greater uptime assurance. The SPSS hosting architecture includes:
SPSS will back up the customer servers located in its data center, using a tape backup system. Every night, SPSS will perform a backup of each customer's incremental data. Nightly incremental data backup tapes will be copied, and one copy will be kept at the data center for immediate use. The second copy will be sent to a secure off-site data storage facility, where it will be kept for seven days.
Once a week, SPSS will perform a full system backup of each covered data server's data. This backup tape will be mirrored to provide two copies of the weekly full-system backup. One copy will be kept on-site at the data center for two weeks. The second copy will be sent to a secure off-site data storage facility, where it will be kept for four weeks.
Once a month, SPSS will perform a full system backup of each covered data server's data. This backup will be mirrored to provide two copies of the monthly full-system backup. One copy of this backup tape will be kept on-site at the data center for four weeks. The second copy will be sent to a secure off-site data storage facility, where it will be kept for twelve months.
Below is a description of the standard data collection and protection services SPSS provides in the ASP offering. These services are often referred to in the industry as disaster recovery (DR) and business continuity (BC).
Using key terms and definitions obtained from the Disaster Recovery Institute (DRI), SPSS defines business continuity as advanced arrangements and procedures that enable an organization to respond to an event in such a manner that critical business functions continue with planned levels of interruption or essential change.
The aspects of business continuity included as part of our standard ASP offering are:
SPSS has data center facilities in Miami, Florida.
Parameters monitored:
Service:
Hardware:
These standards are applied to help prevent security risk from forming or escalating:
SPSS uses industry best practices for security wherever possible. Occasionally, for business or technical reasons, SPSS will customize these best practices in order to better serve the customer. For example, mrInterview™ has flexible and integrated security features. SPSS will be developing a full set of documentation around this new feature. Details of SPSS' standard security documentation are available upon completion and submission of a non-disclosure agreement. We offer SSL access to DimensionNet in our environment. SSL is the Internet protocol used by banks and many e-commerce sites where account numbers or other personal or private information is entered. When an SSL-encrypted URL is used the information transmitted between the browser and the server is encrypted in such a way that it would be very difficult for someone to intercept the information being transmitted.
The servers will have Internet access through the network with an array of six additional Tier 1 peering partners. The connection between the servers and the network will be a direct 100Mbps Ethernet connection, with dedicated bandwidth to the Web, burstable to 100MB. Unlimited data transfer volumes will be supported through this link.
Every new customer will receive our Service Delivery Guide. This guide outlines:
It also contains sample customer reports and invoices.
DimensionNet is a new interface available with mrInterview Web, mrInterview CATI™, and mrTables™ ASP.
SPSS provides support for users of our survey software by telephone, fax, e-mail, and over the Web. Specialized teams are geographically distributed throughout SPSS' global offices. These offices use call-routing software to efficiently manage and log call traffic. Calls are routed based on menu choices made by the caller, which allows the appropriate product or specialty group to be contacted. Every new request is logged in the case-tracking system.
Call 800.250.8549 (toll-free within the U.S.) or +1.972.874.5080, Monday through Friday from 9:00 a.m. to 5:00 p.m., Central Time. For an online estimate, go to: http://www.spss.com/surveyquote.cfm
Do you have a Service Bureau?
Yes. Dimensions Service Bureau, our fully outsourced solution, provides you with everything you need to conduct online survey research. We offer your organization a full range of services where you can use your own sample or we can provide it to you.
Do you have an MSP?
Yes. Dimensions MSP(managed service provider) provides you with a dedicated infrastructure which can be customized to suit your organization's needs. We take care of all the setup and infrastructure management, freeing you to concentrate on research.
Support staff can answer questions regarding all survey products sold by SPSS. To find the support number for your their location and product, visit the support page or e-mail mrsupport@spss.com. E-mails and faxes will be acknowledged within a half-hour of receipt and looked into by a qualified Support representative within two hours of receipt.
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