SPSS Online Services | Differences in ASP Services

Dimensions™ ASP

How ASP Services Differ

Comparison Chart
Dimensions™ ASP	Free Services	Other Paid Services
Survey parameters
Virtually unlimited number of questions	10-30 questions	On average, up to 100 questions
Multi-page functionality included	Generally limited to one page (without logic)	Some multi-page functionality
1000-100,000 responses per month. Higher volumes can be arranged	25-100 responses	$19.95/month for 100 responses per month; $599/year for 1000 responses per month; $240/week for 2000 responses per week
Response=Number of completed surveys	Response=Number of attempts, not completes	Typically, response=Number of attempts, not completes
No limit to field time	Limited field time: one week to one month	Field time limited to subscription length
SPSS works with you to anticipate capacity. SPSS will only shut down your survey under pre-negotiated conditions, such as endless loops.	Companies reserve the right to turn off your survey at any time, if you consume too many resources	Companies reserve the right to turn off your survey at any time, if you consume too many resources
All DimensionNet™ functionality is available to the customer. No hidden costs.	No advanced survey creation features available	Some advanced features available, sometimes for extra fees
Logins for survey creation can be assigned to as many people as you want to send through training	Only 1 customer login allowed	1-3 customer logins, with a fee for those beyond the first

E-mail drops
1,000 per hour	Limited to number of responses permitted	Limited to number of responses permitted

Service Level Agreements
Specific level of uptime guaranteed (excluding maintenance windows, force majeure, etc.). SPSS proactively monitors the ASP environment, eliminating the majority of problems before your survey is affected.	None. Service provided "as is," with no warranties. Will not in any way guarantee availability, uptime, or a virus- or bug-free environment.	None. Service provided "as is," with no warranties. Will not in any way guarantee availability, uptime, or a virus- or bug-free environment.

Data Security & Retention
Daily incremental backups (retained for 7 days); weekly full-system backups (retained for 1 month); monthly full-system backups (retained for 1 year). All backups stored off-site in a secure storage facility	Will store data for the duration of your project/subscription, typically 1 week to 10 days. No claims to restoring data. Companies recommend that you back up data to local computer.	Limited data storage: 10 days to 1 month or for duration of subscription. No claims to restoring data. Companies recommend that you back up data to a local computer.

Support
Infrastructure support available 24 x 7 x 365. Software support available by e-mail, phone, and fax from 7 a.m. to 7 p.m. Central Time, Monday through Friday. Response times specified in contract.	E-mail support only during business hours, 8 a.m. to 5 p.m., Monday through Friday, with 24- to 48-hour response-time.	E-mail support only during business hours, 8 a.m. to 5 p.m., Monday through Friday, with 24- to 48-hour response-time. Some also provide phone support, during business hours.
Will support any customer contact assigned as an authorized user	Limited to 1 customer representative (same representative to whom the login is assigned)	Limited to 1 customer representative (same representative to whom the login is assigned)