mrDialer

Conduct More Productive and Cost-Effective Telephone Surveys

mrDialer is a hardware solution that is configured to enable fast, accurate, and automatic digital dialing of respondent telephone numbers. It provides automatic, group, and predictive dialing for SPSS’ mrInterview CATI™ and mrInterview Telephone™ solutions. With mrDialer, you detect busy, no answer, and unobtainable numbers instantly, removing the frustration and tedium of repetitive dialing. This can increase productivity, lower staff costs, and even increase job satisfaction among your interviewers.

Predictive dialing minimizes the amount of time that interviewers must wait before being connected with respondents. mrDialer uses algorithms that predict how many extra numbers to dial according to changing conditions. Because more telephone numbers are dialed than there are interviewers waiting, interviewers bypass busy signals, unanswered calls, and modem, fax, and incorrect numbers. Interviewers simply wait a few moments for the next respondent on the line.

With mrDialer you can:

Complete more studies per hour. Customers have reported up to 80 percent productivity gains, with an average of at least 40 percent. Productivity gains depend on the length of your survey, the number of interviews, and the nature of your sample.
Enhance quality. Facilitate interviewing and reduce interviewer bias when you play audio, including jingles and recorded messages, to respondents over the phone. You can even record entire interviews to most accurately capture responses. Additionally, you can more efficiently analyze busy signals and unanswered, modem, and fax calls using mrDialer’s improved call detection features.
Monitor interviews from any phone or station—remotely and on-site. Listen to live interviewing from any telephone, anywhere in the world. On-site supervisors can also use any interviewing station to monitor screen and audio portions of any interview, which is especially helpful for quality control and training activities.

For software and hardware requirements for mrDialer, please contact your SPSS representative.

Contact SPSS Sales

mrDialer™

Conduct More Productive and Cost-Effective Telephone Surveys