White paper search results for: all
A Patient Satisfaction Theory and its Robustness Across Gender in Emergency Departments: a Multigroup Structural Equation Modeling Investigation - PDF file
Dr. Steven Aragon, PhD, MHA, from Winston Salem State University. Posted on this website by permission of the American College of Medical Quality. ACMQ website
View the online seminar and hear Dr. Steven Aragon, PhD, MHA, from Winston Salem State University present how he has successfully used SEM and Amos 5.0 to study patient satisfaction theories. View the archived recording today!
An Open Survey Platform for the Future...Now - PDF file
Learn how the Dimensions platform can increase your market and survey research capabilities. (OSPFWP-0504)
Analyze large datasets faster with AnswerTree Server - PDF file
The purpose of this White Paper is to provide test results that give you an indication of the degree of scalability achieved with AnswerTree Server. In the past, AnswerTree’s approach worked best with sampled data. With the release of AnswerTree Server, AnswerTree’s interactive data mining approach can be applied to much larger datasets. This new scalable architecture reduces the time needed to solve enterprise-sized problems." (AT benchmarks 3.0)
AnswerTree Algorithm Summary - PDF file
AnswerTree offers four powerful algorithms that enable you to build the best model, for any type of data. This document summarizes and compares the different types of algorithms used in AnswerTree: CHAID, Exhaustive CHAID, Classification and Regression Trees (C&RT) and QUEST. (WP1)
Building profitable customer relationships - PDF file
This white paper is an executive overview focusing on Analytic CRM. The author is Herb Edelstein, Two Crows Corporation. (CRMBPWP-0500)
Building profitable customer relationships with data mining - PDF file
Customer relationship management (CRM) helps companies improve the profitability of their interactions with customers, while at the same time, makes the interactions appear friendlier through individualization. To succeed with CRM, companies need to match products and campaigns to prospects and customers - in other words, to intelligently manage the customer life cycle. (CRMBPWP)
Campaign optimization with PredictiveMarketing - PDF file
By sending only the offers that customers want, when customers want them, companies build valuable relationships
with their customers, while increasing response rates and profits. This is made possible by a process called campaign
optimization, which automatically analyzes all of the available campaign and customer information to provide critical
decision-support information to marketers. Download this white paper today to learn how to optimize campaigns with
PredictiveMarketing, SPSS Inc.'s campaign optimization and execution application. (COWP)
Clementine Solution Publisher - PDF file
Put enterprise-strength data mining in the hands of business users. Discover in this technical report how you can publish and execute data mining solutions efficiently and cost effectively using Clementine Solution Publisher. (CSPWP)
Computer-Assisted Telephone Interviewing (CATI) - PDF file
Dimensions™ from SPSS Inc. is a powerful, versatile suite of programs that harmoniously integrates the full range of modern surveying methodologies. With it, researchers can create, field, collect, and analyze data simultaneously across many methods—paper-based, face to face, over the World Wide Web, or by telephone—and in more than 100 languages.
This technical report focuses on mrDialer and mrInterview CATI, the platform's Computer Assisted Telephone Interviewing products, in the context of the high-level features and functionality of SPSS Inc.'s all-in-one solution for survey and market researchers.
CRISP-DM 1.0: Step-by-step data mining guide - PDF file
To get the results that you expect from your data mining project, assess your business situation and evaluate how tools perform throughout the complete data mining process. To help in your evaluation, the following checklist has been compiled using CRISP-DM, the worldwide cross-industry standard process model for carrying out data mining projects. (CRISPP)
Data mining and crime analysis in the Richmond Police Department - PDF file
Learn how the Richmond (Virginia) Police Department uses data mining to help solve crimes and prevent future occurences. Authored by Dr. Colleen McCue of the department's Crime Analysis Unit, the papre gives brief descriptions of the many applications and benefits of data mining and crime analysis. (DMWPEB)
Data mining applications in higher education - PDF file
One of the most critical challenges facing higher education institutions is predicting the paths of students and alumni. Which students will enroll in particular courses? Who will need additional assistance in order to graduate? Are some students more likely than others to transfer? Administrators and researchers can discover the answers to these questions using data mining's predictive analysis capabilities. Download this white paper today to learn how your institution can use data mining to get the information you need to take action today. (DMHEWP)
Data Mining Deployment for High-ROI Predictive Analytics - PDF file
This white paper presents four decision optimization strategies, based on the proven CRISP-DM methodology, to help you deploy the results of advanced analysis-predictive models-and plan a predictive analytics solution for the greatest possible returns.
Data mining techniques for detecting fraud, waste and abuse - PDF file
Every government agency that exchanges money with citizens, service providers or vendors risks exposure to fraud and abuse. Annual fraud and abuse estimates for the U.S. government are said to exceed $250 billion. By mining your data with Clementine, you can discover current fraud, and prevent future occurrences, before your agency loses critical funds. Download this technical report today to discover specific techniques for uncovering fraud. (DMTWP-0202)
Data Mining with Clementine for smarter retailing - PDF file
Learn how to increase customer profitability with this white paper on data mining for retail. (CLMRWP)
Data Preparation and Advanced Analysis Functionality in Database Applications Using SPSS Statistical Services for SQL Server 2005 - PDF file
SPSS Statistical Services extends the capabilities of Microsoft® SQL Server™ 2005 by providing sophisticated data exploration and analysis tools that can be included in Analysis Services and Integration Services projects. This technical document uses a hypothetical example to show how you can use sophisticated data exploration and analysis tools from SPSS Statistical Services with a SQL Server data source.
Data reporting anytime, anywhere: SmartViewer Web-based reporting system - PDF file
As school officials know, a successful accountability or school profiling system uses an effective reporting system to increase academic achievement." This paper authored by Dr. Eugene Adcock at Prince George's County Public Schools. (WPSmartViewerlores)
Demonstrate Accountability for Your Analytical Assets Throughout Your Organization - PDF file
If you use data mining or rules-based models to make key decisions, you may need to explain the basis for these decisions to satisfy compliance for Sarbanes-Oxley, Basel II, and other regulations. This executive brief explains how you can address regulatory compliance by using proven analytics management technology to automatically audit your predictive models, track your analytical assets over time, and centralize and secure predictive models. By doing so, you will be able to demonstrate compliance while protecting your analytical assets.
Deployment Strategies for increasing your data mining ROI - PDF file
To get the full value from your data mining investment, you must strategically deploy your models (DPLYWP)
Discover secrets your spreadsheet can't tell you - PDF file
Do you need to do more than create simple summaries or perform basic row-and-column math with your data? Are spreadsheets limiting the way you work with your data? When you need more insight than spreadsheets can provide, choose SPSS for rich analysis. This white paper presents 12 secrets your spreadsheet can't tell you. For instance, SPSS enables you to quickly get a handle on your data. These tips explain how SPSS can help you make better, more-informed decisions -- so you can go beyond your spreadsheets. (SDSWPGP-0502)
Excerpt from Data Warehousing: Strategies, Technologies and Techniques: Statistical Analysis - PDF file
Data mining is uncovering the hidden meaning and relationships in the massive amounts of data stored in the data warehouse. In short, the value of the data warehouse lies in the information that can be derived from its data through the mining process. (DMWP)
Field-tested data mining - PDF file
For critical issues facing private and public sector executives today, data mining makes the difference. From customer relationship management to risk management to improved production on the factory floor to detecting fraud and abuse, more leading-edge organizations are discovering every day that data mining gives them something reports and even OLAP can't - the ability to see ahead so they can proactively make changes to reach their goals. (FIELDTEST)
Five Predictive Imperatives for Maximizing Customer Value - PDF file
White paper describing five “predictive imperatives”—essential best practices for improving customer relationships with predictive analytics, identified through SPSS Inc.'s more than 35 years of experience with a wide range of companies. (FPIWP)
Four Steps to Maximizing Customer Insight - PDF file
This eight-page technical brief describes for business managers and CEOS the four steps involved in deploying an SPSS enterprise feedback management (EFM) solution. It then explains how Nifty Corp., one of the largest Internet service providers in Japan, used SPSS' EFM solution to deliver additional value to its customers.
Full-information missing data analysis with Amos - PDF file
This white paper discusses how much more efficient estimation by full-information maximum likelihood can be, when compared to listwise or pairwise deletion methods commonly employed. (AMOSP)
Future of Program Evaluation In the Era of Government Reinvention, The - PDF file
Governing bodies and their oversite committees, such as U.S. Congressional committees, need information to make decisions on programs they oversee.
This information, which reveals whether a program is working and if it is effective,
often falls into three very general categories: descriptive, implementation and effect. (SWPPROEV)
Gartner "Magic Quadrant for Customer Data-Mining Applications" - PDF file
SPSS is ranked as the top Leader and Visionary in Gartner's "Magic Quadrant for Customer Data-Mining Applications" report. Gartner conducted numerous interviews with each of the vendors' customers and used that feedback to create the Magic Quadrant. SPSS was cited in particular for Positive Customer Experience, Breadth of Data Vision and Model Management Environment.
Getting smart about ROI: measuring the impact of business intelligence - PDF file
Organizations looking to return to business basics might consider business intelligence (BI) solutions for better decision making. BI solutions are designed to help companies efficiently access and analyze data in order to operate more efficiently. BI solutions can be valuable in analyzing the effectiveness of ongoing operations and special initiatives alike. And so BI can make an important contribution to better management. This white paper provides some approaches that will help companies evaluate BI initiatives. By doing so, they can see what value these solutions may hold for their organization and make more informed decisions about whether to implement them, and how. (WP_ROI_BI2)
Guidebook: SPSS Text Mining - PDF file
Text mining can help companies leverage all the unstructured information
they have about products, services, competitors, and customers to
increase customer satisfaction and loyalty. SPSS Text Mining leverages
SPSS’s data mining platform to enable companies to rapidly analyze
unstructured information for better decision making.
How to get more value from your survey data - PDF file
This white paper introduces you to four types of advanced analysis—cluster, factor, reliability, and regression—that can help you gain more important insights that you might miss using more basic methods. By expanding your survey analysis toolkit, you can delve deeper into your data to increase your understanding of survey responses and respondents. Download this white paper today to learn more about these important analysis methods. (HMVSWP-1203)
How's and Why's of survey research, The - PDF file
Survey research is much more than simply asking someone a few questions. It’s a multiple-step
process with a clearly defined protocol at each step. In order to get reliable results from
your survey research, you must be able to plan the survey research project, collect data, access
and manage the data easily and report the results. And for your survey research project to be
a success, you need to share your results with the decision-makers who can act upon them. (WSRIWP-0402)
Improve fraud detection through data mining - PDF file
This Executive Report explains how data mining helps fraud auditors focus on recovering money so that much-needed social programs receive the necessary funds. (DMIFWP)
Improving tax administration with data mining - PDF file
Both federal and state tax administration agencies must use their limited resources to achieve maximal taxpayer compliance.
This white paper illustrates how data mining helps tax agencies achieve compliance goals and improve operating
efficiency using their existing resources. The paper begins with an overview of data mining and then details an actual tax
compliance application implemented by Elite Analytics, LLC, a data mining consulting services firm and SPSS Inc. partner,
for the Audit Division of the Texas Comptroller of Public Accounts (CPA). Download this white paper today to learn more about using data mining to improve taxpayer compliance.
(TCWP)
Increasing Customer Satisfaction and Reducing Costs in Property and Casualty Insurance - PDF file
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Increasing marketing campaign profitability with predictive analytics - PDF file
Discover how predictive analytics can help your company move from large, unfocused marketing campaigns with low response rates to smaller, targeted campaigns that help you increase revenues and customer satisfaction. Download this executive report to find out how PredictiveMarketing enables you to optimize your outbound marketing campaigns to decrease costs while improving profits. (PMWP)
Increasing Sales in Inbound Call Centers with PredictiveCallCenter - PDF file
As restrictions on outbound calling campaigns increase, and customers become increasingly resistant to unsolicited contacts, more and more companies are looking for ways to leverage inbound customer contacts, such as visits to branch offices and Web sites or calls to customer service centers. Though traditionally used to provide information and service to customers, inbound contact centers offer a wealth of opportunities for cross-selling, retention, and lead-generation. Download this white paper today to learn how PredictiveCallCenter can help you turn your inbound call center into a profit center.
(PCCWP)
Let Customer Feedback do the Driving - PDF file
A roadmap to improving, using and taking action on the velocity and volume of customer-driven innovation within the enterprise.
LexiQuest Categorize - PDF file
LexiQuest Categorize enables you to quickly find and deliver accurate information, by organizing information into logical categories. Download this white paper to learn more about organizing documents and information with LexiQuest Categorize. (LQCWP-0302)
LexiQuest Mine - PDF file
LexiQuest Mine automates the process of reading thousands of documents to uncover critical information. Download this white paper to learn more about LexiQuest Mine's document-reading and information-gathering capabilities. (LQMWP-0302)
Linear mixed-effects modeling in SPSS - PDF file
The linear mixed-effects model (MIXED) procedure in SPSS enables you to fit linear mixed-effects models to data sampled from normal distributions. This report illustrates the types of models that MIXED handles and compares MIXED to the general linear model (GLM) and variance components (VARCOMP) procedures. (LMEMWP-1002)
Making Critical Connections: Predictive Analytics in Government - PDF file
Predictive analytics helps your agency make critical connections between information from multiple sources, and provides a foundation for strategic and tactical decision making.
(MCCWP)
Making e-government a reality - PDF file
Better serve your public when you design an e-government strategy that works. Focus on the whole citizen experience and deliver effective, personalized online services using data mining. (EGOVWP)
Making personalized e-relationships a reality - PDF file
A strategic focus on the whole customer experience is critical to survival in our increasingly global and competitive marketplace. How do you get from where you are today to real-time personalized interactions via the web? While new technologies are speeding up the pace and changing the ways you implement your business strategies, the same rules of business apply. (EMINE)
Mass Valuation with SPSS - PDF file
SPSS for Windows® is a powerful statistical analytical product that provides an ideal toolset for assessors and others engaged in property valuation. It works in conjunction with all common databases and computer-assisted mass appraisal (CAMA) packages. Assessors can use SPSS to enhance their existing CAMA systems in a variety of ways. This white paper outlines some of the most common applications by providing an overview of the principle SPSS features assessors use and examples of valuation output in SPSS. Written by Robert J. Gloudemans of Almy, Gloudemans, Jacobs & Denne. (MVWSWP)
Mastering New Challenges in Text Analytics - PDF file
Download this 24-page white paper to learn more about how text analytics helps organizations gain greater insight by using advanced techniques to analyze a wide variety of text items--everything from scientific papers to blog posts. The paper describes various approaches with a focus on the natural language processing techniques used by SPSS' text analytics solutions. It also describes the role text analysis plays in predictive analytics.
Maximize customer insight
to achieve your goals - PDF file
EFM is a system for centralizing the collection, management, and use of feedback throughout your organization. It
enables you to fully engage with people through targeted feedback programs or by asking questions during naturally
occurring interactions. Through EFM, you can deliver insights to guide planning and improve processes.
This paper defines EFM and details the benefits if offers. It then describes several business problems that organizations
are already addressing through the use of EFM. It also describes some of the capabilities your organization will want to
look for in an EFM system.
METAspectrum Evaluation on Data Mining Tools - PDF file
SPSS remains a leader in the current data mining market and has no significant weakness or disadvantage for prospective customers. The Data Mining Workbench is the user interface in Clementine 8.5 for manipulating data, designing workflows (or "streams"), managing nodes, and drilling into data to obtain specific information. SPSS continues to drive superb market positioning and share, and offers users leading benefits related to marketing awareness/industry reputation, geographic coverage, support services, and business drivers, such as core competencies.
Missing data: the hidden problem - Draw more valid conclusions with SPSS Missing Value Analysis - PDF file
Just about everyone doing analysis has some missing data, especially survey researchers, market researchers, database analysts, researchers and social scientists. Missing data are questions without answers or variables without observations. Even a small percent of missing data can cause serious problems with your analysis leading you to draw wrong conclusions. This white paper presents a case study demonstrating how missing data can affect your analysis and the decisions you make based on your results. It uses SPSS Missing Value Analysis to overcome a missing data problem to make better decisions. (MISSINGP)
Nucleus Research Reveals the Real ROI of SPSS Predictive Analytics - PDF file
Predictive analytics solutions take a step beyond basic business intelligence tools, using complex statistical models and algorithms as well as other data mining and analysis tools. One of the key vendors in this space, SPSS offers predictive analytic applications, data mining and text mining tools, and comprehensive statistical analysis software to support decision making processes.
Optimal scaling methods for multivariate categorical data analysis - PDF file
Optimal scaling has a long history, briefly reviewed in this paper. The Data Theory Group at Leiden University in the Netherlands has done much to systematize optimal scaling, making it a vital ingredient of a comprehensive multidimensional data analysis framework called the Data Theory Scaling System (DTSS). The system has a lot of potential for the analysis of multivariate data that are qualitative, non-normally distributed, or incomplete. Optimal scalong can easily deal with nonlinear relationships between the variables to be analyzed. A crucial aspect of DTSS is the graphical display of the results of the analysis. (SWPOPT)
Performance on large datasets: Clementine Server - PDF file
In the past, Clementine’s approach worked best with sampled data. With the release of
Clementine Server, Clementine’s interactive data mining approach can be used on much
larger datasets. This is because Clementine Server scales the entire data mining process.
For example, visualization techniques are scaled for data understanding. Data preparation
steps such as field and record operations also see significant gains, as do modeling processes
that include pre-processing steps. Finally, model evaluation and deployment can be performed
more efficiently. (ClementineWP(low))
Performance on large datasets: Clementine Server - PDF file
Gain productivity throughout the data mining process with Clementine Server. Download this technical report to learn how Clementine Server improves performance -- and reduces time to value -- by maximizing in-database mining.
(CLEMPERWP-0802)
Planning Successful Data Mining Projects - PDF file
A practical, three-step guide to planning your first data mining project and selling it internally
Predictive Analytics for the Claim Handling Process - PDF file
Predictive Analytics for the Claim Handling Process: Understanding the Analytics Behind PredictiveClaims
This 12-page technical brief serves as a guide for understanding how PredictiveClaims' predictive modeling capabilities can help your company optimize the claim handling process and improve the detection of suspicious claims.
Predictive Analytics: Extending the Value of Your Data Warehousing Investment - PDF file
TDWI Best Practices Report by Wayne W. Eckerson. Written for the IT and technical audience, this report is an introduction to SPSS and predictive analytics.
Public CIO thought leadership profile - PDF file
Predictive analytics software from SPSS helps agencies mine data for insights that translate into better government. This white paper includes examples from the Texas Comptroller of Public Accounts and Richmond Police Department, as well as interviews with both SPSS' vice president and technical director of public sector. Read how SPSS technology can give the government a tremendous ROI - return on information.
ROI Case Study: SPSS-American Airlines - PDF file
A new case study from Nucleus Research discusses how American Airlines deployed SPSS for Windows® to replace its mainframe-based analytics system- increasing the productivity of its customer research team and improving decision making while reducing ongoing costs. The expected ROI? An incredible 1,192 percent, with payback in just two months!
Satisfaction survey analysis using statistics: You'll be delighted with the results - PDF file
Satisfaction surveys are an important tool for assessing the satisfaction of your customers, employees, patients and readers. Without a reliable way to analyze the responses, however, you risk making important decisions based on incomplete or superficial information. (SATSRV2P)
Save money and make better decisions with SPSS Exact Tests - PDF file
You can generate significant revenue and leads for your business with the right direct mail packet. But finding the best combination of list, offer and creative requires you to thoroughly test and carefully analyze the results of your campaign. (WP13)
ShowCase Suite BloorReport - PDF file
The ShowCase Suite is an end-to-end solution for developing and deploying data warehouse and data mart solutions within an IBM® System i5™ (iSeries™) environment. It supports both relational and Hyperion Essbase® implementations either in conjunction or individually. In addition, The Showcase Suite includes accelerator options for Sales Analysis and Financial Analysis, which will populate pre-built databases for JD Edwards (now part of PeopleSoft and, shortly, Oracle), SSA and Lawson Software users.
SPSS Association Rules Component, The - PDF file
A pattern discovery component that enables more efficient cross-selling, the SPSS Association Rules Component offers state-of-the-art technology to easily meet the challenges for crucial customer relationship management (CRM) tasks. Designed for mining association rules from large databases accurately and efficiently, the component is remarkably versatile. Discover how, in this technical report, you can effectively implement the SPSS Association Rules Component in a wide variety of applications. (ARCWP)
SPSS C&RT Component, The - PDF file
A decision tree component that enables more effective classification and prediction of target variables, the SPSS C&RT Component empowers you to classify or predict one unobserved variable by examining explanatory variables. The SPSS C&RT Component improves upon traditional decision trees and works with two problem types: those in which the dependent variable is categorical and those in which the dependent variable is continuous. Discover how, in this technical report, you can use the SPSS C&RT Component to build decision trees to classify or predict variables. (CRTWP)
SPSS for Financial Services - PDF file
In todays business arena, particularly in financial services it is a constant challenge to stay ahead of the competition. To increase market share and operate more efficiently, powerful, flexible, advanced analytical methods are must-haves in financial services. This paper shows how SPSS statistics can give you and your organization the competitive edge. (SFINWP-CREDITRISK)
SPSS Server and Large Datasets: Two-Tier Client/Server Architecture
- PDF file
How can you increase productivity and facilitate decision making when analyzing data across an enterprise? One way to do so is to run SPSS for Windows®, a comprehensive statistical software package, on a server. Client/server architecture enables you to make better decisions faster by analyzing massive, shared data sources that are centralized and can be stored on many types of servers. Read this white paper to learn more about client/server architecture in SPSS.
(SDAAWP)
SPSS Survey Tips - PDF file
A handy guide to help you save time and money as you plan, develop, and execute your surveys (STIP)
SPSS TwoStep Cluster Component, The - PDF file
A scalable component that enables more efficient customer segmentation, the SPSS TwoStep Cluster Component is designed to handle very large datasets. Capable of handling both continuous and categorical variables or attributes, it requires only one data pass in the procedure. It also provides the capability to automatically find the optimal number of clusters. Discover how, in this technical report, you can improve your process with the SPSS TwoStep Cluster Component. (TSCWP)
Statistics in government - PDF file
Why use statistics? What are the benefits of using an advanced statistical tool? This white paper highlights the strategic advantages of
using statistical analysis technique (SWPGOV)
Structural Equation Modeling with Amos™ - PDF file
This paper provides an overview of the research done by Dr. Maxwell K. Hsu, from the University of Wisconsin-Whitewater, on the role service quality plays in predicting customer satisfaction and customer behavioral intentions in two types of service industries: lodging and retail banking. The author explains how SEM was applied, starting with SPSS for Windows© and then using Amos, to investigate the underlying relationships between service quality, satisfaction, and behavioral intentions. (Amos)
The Five Keys to Organic Growth: How to Drive Profitable Relationships with Predictive Analytics - PDF file
This white paper makes the case for using predictive analytics to drive organic growth, describes five ways to achieve organic growth, and explains two different methods for measuring financial return.
The Predictive Enterprise - PDF file
For senior marketers and decision makers, learn strategies and tactics for enabling a more innovative, predictive enterprise that maximizes the value of every customer interaction to "get, keep and grow" customers. This white paper:
The Top 10 Secrets to Using Data Mining to Succeed at CRM - PDF file
Companies that have successfuly used data mining to boost their CRM efforts have a wealth of experience to share. This white paper provides 10 tips that your organization can benefit from if you're looking for ways to initiate or improve CRM activities.
Thinking About Exact Statistics - PDF file
In this article, we review the fundamentals of statistical testing, define the concept of an exact test, and give an example. Note that we focus on Type 1 errors and do not directly accress the subjects of Type II error or statistical power. (WP17)
Turning Customer Interactions into Money: Using Predictive Analytics to Achieve Stellar ROI - PDF file
This whitepaper makes the case for using predictive analytics as a catalyst for that growth. It includes best practices from several global companies including: Cablecom, Royal & Sun Alliance, and T. Rowe Price. Ultimately, it is about maximizing the level of understanding that can be achieved with customer data, and then taking proactive steps to establish new processes and activities based on that knowledge to achieve stellar ROI results.
Two Rivers: The Confluence of Data Mining and Market Research for Smarter CRM - PDF file
For companies with large numbers of customers, Data Mining and Market Research are often employed to gain intelligence into customer behavior and attitudes. Complete customer analysis requires these two disciplines be integrated, from an organizational and technical perspective. (dmmrwp)
Using Amos for structural equation modeling in market research - PDF file
This paper introduces you to structural equation models (SEMs) as well as Amos, a software tool distributed by SPSS Inc. Amos stands for "Analysis of Moment Structures." Amos has a unique graphical interface, and was specifically designed to make fitting SEMs easier. (AMOSMRP)
Using analytics to transform customer information into a strategic asset - PDF file
Customer information is a crucial part of any successful business strategy. Using an analytical platform to support your overall CRM strategy will enhance your day-to-day operations, provide deep insights into your customers and identify customer expectations, so you know what your customers want and predict what they will do. Learn how customer insights can help you gain a true competitive advantage: the ability to manage the future and increase revenue. (CCSstrategicassetWP_0302)
Using satisfaction surveys to achieve a competitive advantage - PDF file
The technology available to both you and your competitors has made it easier to duplicate each other's products or services. Excellent customer satisfaction is one of the few ways to achieve a sustainable competitive advantage. (SATSRV1P)
Using SPSS in a small institutional research office - PDF file
As an open door institution, Amarillo College offers a number of developmental education courses in mathematics, reading and writing. In 1986, the departments offering those courses asked me to help determine whether students in developmental education courses were successful. Together we identified a working definition of student success. (USERESINST)
Yphise portfolio of valuable projects - PDF file
Yphise, a leading Information Technology research firm, conducted a comprehensive product evaluation and found that SPSS Predictive Analytics software ranked the highest against its competition in Operational Predictive Analysis. SPSS Predictive Analytics software received the highest scores in all categories, including: aligning the decisions on the business objectives; improving the decision process over time; mitigating IT risks for decision-making; and, increasing business decision agility.
Product demo results for: all
Amos 17.0 14-Day Evaluation - (70.5MB)
Download a full, working copy of Amos© 17.0 and try it for yourself. Amos provides you with powerful and easy-to-use structural equation modeling (SEM) software. Create more realistic models than if you used standard multivariate statistics or multiple regression models alone. Using Amos, you specify, estimate, assess, and present your model in an intuitive path diagram to show hypothesized relationships among variables. Please note that this software trial will expire in approximately 14 days and is for evaluation purposes only.
Clementine 12.0 - a demonstration - (0MB)
Join SPSS for a comprehensive presentation of What's new in Clementine 12.0. Clementine 12.0 includes a range of new features and product enhancements designed to help you work more efficiently and productively, and produce more accurate results.
Clementine Online Tutorial - (1.48MB)
Web-based tutorial on Clementine.
Clementine PEM Module - (102MB)
The SPSS Predictive Enterprise Manager (PEM) application provides a user interface
to monitor and configure your Clementine Server installations, and is available
free-of-charge to current Clementine customers.
Clementine Quick Tour - (3.36MB)
This Quick Tour is designed to give you business applications, product interfaces and steps to success in using Clementine for Predictive Analytics.
Data mining and Clementine—an overview and demonstration - (0MB)
Data mining—the essential tool successful organizations turn to for accessing critical insight in their data—is quickly evolving into a must-have business process. This pre-recorded presentation and software demonstration presents how to implement Clementine, SPSS’ data mining workbench, into your organization. This presentation also includes a discussion of the benefits of data mining, as well as practical tips for getting the most out of your data. This presentation is the first in a four-part series, and is approximately one hour long.
Desktop Author Introduction - (0MB)
Desktop Author is the newest product in a line of powerful survey research tools from the SPSS Dimensions platform. By viewing this demonstration you'll learn how you can easily create multi-modal surveys quickly with more control and less error-all from your desktop or laptop, with or without an internet connection!
Dimensions Development Library - (90MB)
A rich information resource for learning about and working with SPSS’ Dimensions products-for scriptwriters developing automated market research processes, for software developers wanting to leverage SPSS Dimensions products and technology, and for those who simply want to understand more about the Dimensions technology.
Integrating survey research data into data mining - (0MB)
Many companies use surveys to explore aspects of customer attitudes and behavior. However, their survey data could be of even greater value to their organizations’ if it was integrated with other customer behavior data. For companies wanting to tap into the valuable insight that can be gained through survey research, SPSS makes it easy with mrInterview™, a complete data collection solution for managing Web-based survey projects. This pre-recorded presentation will cover how to conduct surveys online—from start to finish. This presentation is the fourth in a four-part series, and is approximately one hour long.
Introduction to Desktop Reporter - (0MB)
Discover how to create and distribute reports for internal and external clients with the newest tool from the DimensionsT product line (SPSS' complete survey research platform). View this presentation and learn how to access data from a number of different software applications; filter, group, and rearrange variables; create tables that include descriptive information to aid viewers in interpreting results; and export tables to Microsoft© Office applications as text or HTML.
On-Demand Web Demo featuring ShowCase Query and Report Writer - (2.77MB)
With the ShowCase Query Quick-Pack, you can get the answers you need to make the critical decisions that keep your company competitive. And you can do it right from your desktop — without IT involvement.
SPSS 14.0.1 Programmability Extension Software Development Kit (SDK) - (4.63MB)
The SPSS Programmability Extension SDK provides software developers with the information needed to develop an SPSS Programmability Integration Plug-In component necessary for integrating an interpreted programming language or compiled dynamic link library (DLL) with the SPSS Programmability Extension™. In addition to providing documentation for creating your own integration plug-in, it includes the full source code for the example SPSS-Python Integration Plug-In.
SPSS 14.0 Programmability Extension Software Development Kit (SDK) - (4.55MB)
The SPSS Programmability Extension SDK provides software developers with the information needed to develop an SPSS Programmability Integration Plug-In component necessary for integrating an interpreted programming language or compiled dynamic link library (DLL) with the SPSS Programmability Extension. In addition to providing documentation for creating your own integration plug-in, it includes the full source code for the example SPSS-Python Integration Plug-In.
SPSS 14.0-Python Integration Plug-In - (1.5MB)
The SPSS-Python Integration Plug-In provides the instructions, files, configuration, and documentation needed for SPSS users to take advantage of the SPSS Programmability Extension with the open-source Python programming language.
Before you can install the SPSS-Python Integration Plug-In, you must first install SPSS for Windows® 14.0 or SPSS Server for Windows 14.0 on your machine, followed by Python 2.4.1. The full installation instructions and requirements are available on the SPSS Code Center (http://forums.spss.com/code_center/).
Please note that this plug-in is licensed under a freeware license; you will be given a chance to review it as part of the installation process.
SPSS 14.0.1-Python Integration Plug-In - (1.58MB)
The SPSS-Python Integration Plug-In provides the instructions, files, configuration, and documentation needed for SPSS users to take advantage of the SPSS Programmability Extension™ with the open-source Python® programming language.
Before you can install the SPSS-Python Integration Plug-In, you must first install SPSS for Windows® 14.0.1 or SPSS Server for Windows 14.0.1 on your machine, followed by Python 2.4.2. The full installation instructions and requirements are available on SPSS Developer Central (http://www.spss.com/devcentral/).
Please note that this plug-in is licensed under a freeware license; you will be given a chance to review it as part of the installation process.SPSS Advantage™ for Excel® 2007 - (90MB)
Download the free trial version of SPSS Advantage for Excel 2007. This Microsoft® Excel add-on product enables business users to seamlessly add select SPSS functionality to Microsoft® Excel 2007, gaining powerful data utility and analysis tools. The trial is the full version of SPSS Advantage for Excel 2007 with a free 14-day trial license. To purchase SPSS Advantage for Excel and obtain an authorization code for perpetual use, contact SPSS Inc. If you are in North America, call 1.800.543.2185 or e-mail sales@spss.com. To find out the availability of SPSS Advantage for Excel in your area, contact your local office.
SPSS Data Entry Builder - (47.8MB)
SPSS Statistical Services for SQL Server 2005 - (174MB)
The Developer Preview Edition of SPSS Statistical Services for SQL Server 2005 is available for a free trial download. The free trial is in effect for 30 days. Please read the End User License Agreement upon installation to understand the limitations of use of this free trial.
SPSS Statistics 17.0 - (305MB)
SPSS Statistics is a modular, tightly integrated, full-featured software comprised of SPSS Statistics Base and a range of add-on modules. Each module—SPSS Advanced Statistics, SPSS Categories™, SPSS Complex Samples™, SPSS Conjoint™, SPSS Data Preparation™, SPSS Exact Tests™, SPSS Neural Networks™, SPSS Missing Values, SPSS Regression, SPSS Custom Tables, SPSS Forecasting, SPSS Decision Trees, and SPSS EZ RFM™—adds extra functionality to your system.
This evaluation version will install SPSS Statistics Base and all add-on modules for 30 days. This version is to be used only to review, demonstrate and evaluate SPSS Statistics, and cannot be reinstalled once the time period has expired. For extended evaluation periods, or purchase, please contact SPSS Inc. sales at sales@spss.com.
If you purchase SPSS during or after the evaluation period, please consult your local sales office to ensure you order the correct modules for the features you require. The license code you will receive from SPSS Inc. for your purchase will fully activate your installed trial version with the correct modules and time period. You will not need to take delivery of an SPSS Statistics 17.0 CD or download the Electronic version if you elect Electronic Delivery or order from the Web store.
Trial versions are available for Windows® and Mac users and the help content is in English only. There are Language packs available to extend the software for additional languages. Language packs, Installation instructions, user manuals, and other supporting downloads can be accessed at http://support.spss.com/default.asp?refpage=ProductsExt/Spss%20statistics/ESDwelcome.asp
Text Mining for Clementine—a demonstration - (0MB)
Some companies are driving greater profits by taking advantage of new trends and technologies that enable them to include additional types of data in their data mining initiatives. One such data type companies can include in their analyses is unstructured data, also referred to as textual data. This pre-recorded seminar covers an introduction to text mining, the technology used to analyze text, and a demonstration of SPSS’ Text Mining for Clementine. This presentation is the second in a four-part series, and is approximately one hour long.
Web Mining for Clementine—a demonstration - (0MB)
By including Web data in data mining models, companies are able to discover additional insights into their customers. Web Mining for Clementine makes it easy for analysts to perform ad hoc predictive Web analysis within Clementine. This pre-recorded seminar features an introduction to Web mining and a demonstration of Web Mining for Clementine. This presentation is the third in a four-part series, and is approximately one hour long.
AnswerTree Quick Tour - (1390KB)
This Quick Tour is designed to introduce you to AnswerTree, the powerful decision tree and data mining software. After downloading the self-extracting movie, sit back and enjoy the "live" demonstration. You'll see how AnswerTree helps you easily discover segments, build better profiles and realize the profits in your data.
SamplePower in action: cancer treatment - (7KB)
Review this online example to see how SamplePower finds the right sample size for a cancer treatment study.
SmartViewer Web Server Test Center - (4KB)
Interact with SmartViewer Web Server in the online test center.