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SPSS Returns Policy

In order to affect a return with SPSS, the return must meet the following guidelines:

SPSS Policy on Returns

SPSS has a 60-day return policy that allows customers to return products 60 days from the date of shipment. HOWEVER, this policy applies only to single user software licenses. If a customer expresses desire to return, or returns without authorization, outside of this policy, then the customer is operating outside of the stated policy. Here is a full explanation of the policy:

SPSS Inc. North America
60 Day Return Policy

Customers who purchase a single user software license from SPSS Inc. North America can return the software by following the guidelines listed below:

  1. The software being returned must be received by SPSS Inc. within 60 days from the date the software was shipped to the customer (the ship date is located on the packing slip sent with the software);
  2. Prior to returning the software the customer must contact their SPSS Account Manager to receive instructions on how to return the software and to make sure all questions are answered;
  3. To assure that the customer's account is properly credited, the SPSS return authorization sticker, sent to the customer, must be affixed to the package being returned;
  4. To protect the customer's investment, the software must be returned via a traceable method of shipping to: SPSS Inc., BGT Plover Operation, 1600 Disk Drive, Plover WI. 54467-0220.

Under the guidelines listed above, SPSS will refund to the customer the purchase price, less any bundle price discount where applicable, of the software being returned.

If your desired return meets these criteria, call Customer Service at 800-521-1337 between the hours of 8:30 a.m. and 5:00 p.m. Central time. Assuming the return is authorized, a Customer Service representative will provide you with all the information necessary to affect the return, including the following:

If your desired return does not meet the above criteria, then the item is ineligible for return. Any questions can be directed to Steven Savaglio, Manager of Customer Service, at 800-521-1337, or 312-651-3885 directly.