November 2009 YOUR PREDICTIVE ANALYTICS NEWSLETTER
-
PREDICTIVE ANALYTICS IN ACTION
- Infinity Insurance saves millions by predicting fraudulent claims
- Navy Federal wins the 2009 Technology ROI award for increasing customer satisfaction
- Gain more value from every customer interaction
- Get a clearer view of your customers with text analytics
- "See it in SPSS" offers in-person demos to make your work easier
EVENTS
Forward to a Colleague
Worldwide Customer Support
Infinity Insurance saves millions by predicting fraudulent claims
What if your company could use predictive analytics to give yourself a competitive edge? William Dibble, senior vice president claims, Infinity Insurance and Property Casualty Corporation, spoke at the IBM Information on Demand Conference about the company's experience with using SPSS predictive analytics software since 2007. Since then, Infinity Insurance has seen a 1,100 percent increase in its fast-track rate and reduced loss adjustment expenses from 14 percent to 11 percent. In addition to saving millions of dollars, the company has gained better control of its data, reduced cycle times, decreased costs and better focused the work of claims-processing teams.
View the Infinity Insurance video and learn how the company reduced costs and increased productivity with predictive analytics.
Gain more value from every customer interaction
Help drive repeat business by analyzing your customers' feedback and creating more personalized interactions. Learn how, by attending our complimentary webcast, Reap the Rewards: Create a Positive Customer Experience, on Thursday, November 5, at 11:00 a.m. CT. You'll hear how organizations such as Cablecom and RoyalSun Alliance (RSA) keep their customers engaged and satisfied. And you'll hear how you, too, can capture feedback at different stages of the customer lifecycle and use it to personalize your customer interactions across channels and product lines.
Register now and discover how to increase customer retention and boost profits.
Navy Federal wins the 2009 Technology ROI award for increasing customer satisfaction
The world's largest credit union, serving the needs of all the Department of Defense (DOD) military and civilian personnel and their families, Navy Federal relies on SPSS predictive analytics software to create and maintain vital one-to-one relationships with its 3.3 million members. Navy Federal continually surveys its members to gauge satisfaction and understand sentiment related to the services it offers. In just two months, Navy Federal realized a 1,531 percent return on its technology investment and achieved an average annual benefit of almost $1.5 million, according to the Nucleus Research Assessment.
Find out more about Navy Federal's commitment to customer satisfaction.
Get a clearer view of your customers with text analytics
Calling all marketers and analysts: join SPSS, an IBM Company, and the International Institute of Research on Thursday, November 19, at 1:00 p.m. for the complimentary webcast, Unlock a Better Business Strategy with Text Analytics. Discover how text analytics can help you make sense of any text, including Web 2.0 sources such as social networking sites. Through real-world examples and demonstrations, learn how to extract free-form text resources and combine that information with structured data to build powerful predictive models. By making sense of your text data, you'll gain a deeper understanding of your customers, products and competitors.
Register today.
"See it in SPSS" offers in-person demos to make your work easier
You told us that you want to get more value from your SPSS products, but you don't have a lot of time to spare. Our one-day See it in SPSS seminars offer practical, in-person educational experiences with SPSS software. Join us in Atlanta, Georgia on December 1 or Charlotte, North Carolina on December 3 for hands-on demonstrations of IBM® SPSS® Statistics**, IBM SPSS Modeler**, IBM SPSS Data Collection**, IBM SPSS Text Analytics for Surveys** and IBM SPSS Collaboration and Deployment Services Base Services**. You won't want to miss this opportunity to get a closer look at the latest features and discover tips and tricks you can use every day.
Sign up for a See it in SPSS event in your area.
**IBM SPSS Statistics, IBM SPSS Modeler, IBM SPSS Text Analytics for Surveys, IBM SPSS Data Collection and IBM SPSS Collaboration and Deployment Services Base Services were formerly called IBM SPSS Statistics, IBM SPSS Modeler, IBM SPSS Text Analytics for Surveys, IBM SPSS Data Collection and IBM SPSS Collaboration and Deployment Services.
If you would like more information on any of these topics, please visit our Web site.
To unsubscribe from this and other promotional e-mail sent by SPSS Inc., please use the following link: Unsubscribe. The entire SPSS Privacy Policy can be found at: Privacy. Please do not reply directly to this newsletter.
SPSS Inc., 233 S. Wacker Dr., Chicago, Illinois 60606, U.S.A.