Support

To ensure that your support need is resolved as quickly and efficiently as possible, go to our support selection page to receive contact information for the support team best suited to assisting you with your particular problem or question.

SPSS offers a full range of support and customer service options to current customers. We can assist you with issues regarding:

• Licensing or accounting-related questions, shipment status, upgrade dates and availability information, etc.
• Guidance on the best use of SPSS products before, during, or after your purchase of our software
• Information on training courses and other educational services

For assistance with or access to the items listed below, log in to online Technical Support. Please note that you will need a special Support user ID and password. If you do not have a Support user ID and password, please visit Personalized ID Setup to submit an ID request online.

• Assistance with software installation
• General troubleshooting
• Information about frequently encountered issues and resolutions
• The ability to create/review support cases you have submitted
• Access to product documentation and downloadable software patches